Posts

A collection of articles, posts and thoughts since I began writing on the web.





New Website Launched!

Finally, the new and much improved CarbonGraffiti v 3.0 website has launched. This new version's highlights include a better, cleaner look, improved functionality, and [much] more emphasis on both the work ... Read it →




Email Marketing still won’t die.

This is likely old news by now, but newsworthy nonetheless. As reported by a recent Forrester Research study, a very healthy 97% of consumers now use email, and 94% of marketers are ... Read it →






Outlook 2007, Part II

As a daily email marketer who frequently designs, programs and sends email marketing campaigns, Outlook 2007’s apparent step in the wrong direction had me pretty up in arms for many re... Read it →




UK-based email marketers, take note

If you're an email marketer based in the UK, take note. As of January 1st, all UK-based email marketers are required to comply with new legislation that insists every company ... Read it →




Hey... we all screw up - Part 1

Last week was hell. At my work I'm responsible for the design, implementation, testing and sending of all email marketing communications sent to customers and prospects. Although the average size ... Read it →


Hey... we all screw up - Part 2

So, here's what happened: Email intended for 5 contacts instead sent to entire db of 50,000 contacts. Backlash was instant, and situation escalated. Customers and recipients irate, action stations taken to minimize ... Read it →



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