The most important factor in digital marketing for 2009?
Itâs not social media, or email marketing, or the family of acronyms that includes SEO, PPC, SEM, SMM, CPA, CPC, ATOS, or any others. Itâs really quite simple - the most important thing you as a marketer will do in 2009 is analyze.
This is the year for marketing analytics. Weâre in a global recession that is showing no signs of abating, and will get worse before it gets better. Itâs been well documented that digital marketing is in a great position to thrive during these economic doldrums, but good marketing still costs money and that money will be harder to come by in '09. As finance departments and C-level executives tighten their fists around marketing budgets, the only way you can be sure of acquiring new funds is with hard, definitive proof of whatâs working and why.
Of course most marketers reading this are thinking âI already analyze my campaigns to death, I donât need to change anythingâ, but A) many other marketers arenât analyzing at all, and B) you can never have too much (worthwhile) analysis. This is the year of diligent, comprehensive analysis of anything and everything you do as a marketer â not only to adapt to your market forces, but to stave off economic ones.
Why is web analysis good for your business?
Not knowing whatâs happening to visitors on your site is like owning a store but wearing a blindfold from behind the counter. Customers walk through your storeâs aisles, but you have no idea where theyâre going, why, and what theyâre having trouble finding (but letâs not imagine them stealing stuff). You need to know what your site visitors are experiencing â good or bad - on your site, and act accordingly. This is all assuming theyâve arrived on your site âfor freeâ via an organic search result, but itâs a whole different ballgame (and a big old waste of money) if youâve paid for visitors to your site but arenât tracking what happens after that.
If you have proof that campaign âAâ generated XX visitors, XX of which hit goals 1,2 (but not 3), and that XX% of those goals resulted in a sale, then you have the hard numbers your bosses want and need in this shaky economy.
By keeping up-to-date with the analysis of your entire website â everything from keywords to ATOS (average time on site) to bounce rates, goal hits, even browser & resolution, you can be sure that the things youâre doing to market your site arenât wasted. Whatâs better, if you find they are a waste, you can adapt and change. Alternatively, if you have proof that campaign âAâ generated XX visitors, XX of which hit goals 1,2 (but not 3), and that XX% of those goals resulted in a sale, then you have the hard numbers your bosses want and need in this shaky economy. Remember that conversion stats arenât the end-all-be-all: using web analytics to know without doubt or intuition what countries outperformed others, what time of day visitors hit your goals, what browser type results in more sales, or which campaign worked bestâŚcan all mean the difference between economic success and failure.
So web analysis will save my business in 2009?
No, of course not. Web analytics are crucial in a downturn economy, but wonât save a flagging business or work miracles. Analysis is best used at all times â when any change you do on your site â no matter how big or small â can be tracked, measured, quantified and acted on. If it worked, you continue; if it didnât work, you try again until it does. This same rule applies to all marketing activities you do in 2009, but no matter what, if you donât analyze, you might be just another statistic by the end of the year.
What are some tools to help me analyze my efforts in 2009?
Without a doubt, Google Analytics is the best free analytics decision you could make for your business, but here are a few more free or low-cost tools that can help you make of the most of your marketing efforts:
- CrazyEgg - amazing heatmaps that visualize what your visitors are doing. Be sure to check out the Confetti reports, youâll love them. (https://crazyegg.com/)
- StatCounter â real time viewing of visitors to your site is voyeuristic, but highly intriguing. ATOS, footsteps, and exit pages are crucial. (www.statcounter.com)
- Use Facebook pages or social ads? The FB insights analytics are great, with a slick interface. (www.facebook.com)
- 4Q â Numbers arenât always enough. Sometimes it helps to hear it straight from your customerâs mouth. 4Q is a survey tool that answers the most important questions you need to know about your site. (http://4q.iperceptions.com/)
- ClickTale â Like CrazyEgg, but more. Visualize what your visitors are doing, on what pages, and every interaction they have with your site. (www.clicktale.com)
- Yahoo Web Analytics â Donât like Google? Yahoo has their own version of Analytics and has some loyal fans and users. (http://web.analytics.yahoo.com/)
- Woopra â Desktop client that lets you manipulate data, connected to a web service for data capture. Iâve tried to use it, couldnât believe I was expected to download the app but then wait 2 weeks before I could even start using it as they âvalidatedâ my site. Your experiences are your own, however. (http://www.woopra.com)
January 8th, 2009