Came angry, left happy - Good Dell Canada customer service means good corporate karma
Back in December 2006 I excitedly returned from the WOMMA conference in D.C., went a bit crazy, and wrote a lengthy essay/manifesto in the airport terminal to channel all my thoughts onto paper. I…
My Word of Mouth Marketing Manifesto
I've just returned from the WOMMA summit in Washington D.C, and let's just say it inspired me. A lot. So much so that whilst sitting in Reagan airport waiting for my flight back to Montreal, I…